Mlhd's Privacy Policy — Your data, our responsibility

This Privacy Policy applies to the mlhd (mlhd.im) website and all its services. We treat your personal information with the utmost care and handle it in accordance with international data protection standards.

This policy outlines what data is collected, why it is collected, how it is used, who it may be shared with, and what rights you have regarding your data. This Privacy Policy should be read alongside our Terms and Conditions.

Mlhd collects the following information to operate its services properly.

Information collected at registration

• Full name and date of birth (for age verification).
• Mobile number and email address.
• Password (stored in hashed form, never as plain text).
• Country and region of residence.

Information Collected During KYC Verification

• A photo of your National ID (NID) or passport.
• Selfie or video verification (if required).
• Proof of ownership of the payment method.

Information Collected Automatically During Use

• IP address and device type.
• Browser type and operating system.
• Page visit history and session duration.
• Betting and gaming activity history.
• Financial transaction details.

Mlhd uses the information it collects solely for the purposes outlined below.

• Account Management: To manage registration, login, and account security.
• Identity Verification: To prevent underage access and maintain KYC standards.
• Payment processing: To process deposits and withdrawals.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To respond to your questions and complaints.
• Service improvement: To improve your experience on the platform.
• Legal obligations: To meet the requirements of government and regulatory authorities.
• Notifications & Offers: To inform you of relevant bonuses and offers, with your consent.

Mlhd may share your information with third parties in the following limited circumstances.

Payment Provider

Information required to process transactions via bKash, Nagad, Rocket, or bank transfer is shared with the relevant payment provider. Each of these providers maintains its own privacy policy.

Technology Service Provider

Limited data may be shared with cloud hosting providers, cybersecurity firms, and game providers to operate the platform. All such parties are bound by contractual confidentiality standards.

For legal reasons

• By court order or government directive.
• Upon request by relevant authorities in connection with a money laundering investigation.
• For matters relating to national security.

Cookies are used to enhance your experience on the mlhd.im website.

Cookie Types

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Performance Cookies: Used to monitor page load speed and detect errors.
• Functionality Cookies: Used to remember your language preference and personalized settings.
• Analytics Cookies: Helps us analyze site usage to improve our services.

You can manage or disable cookies through your browser settings, though doing so may affect the functionality of some services.

Mlhd employs multiple layers of security to protect your data.

• All stored data is protected with 256-bit AES encryption.
• All data in transit is encrypted using HTTPS/TLS.
• Two-factor authentication (2FA) is available.
• Regular security audits and penetration testing are conducted.
• Data access is restricted to authorized personnel only.
• 24/7 server monitoring is active.
• Data backups are performed regularly and stored in alternate locations.

As an mlhd user, you have several important rights regarding your personal data.

Mlhd strictly does not serve anyone under the age of 18. No personal data is collected from minors.

If we discover that a minor's data has been collected inadvertently, the account will be closed and the data deleted. If you have any suspicions, please contact support@mlhd.im immediately.

Different types of data are retained for different periods of time.

• Account Information: For as long as your account remains active and, after closure, for as long as required by legal obligations.
• Financial Transaction Records: Minimum 5 years (as required by financial regulations).
• KYC Documents: Up to 3 years after account closure.
• Log & Security Data: Up to 1 year.
• Marketing Consent: Until consent is withdrawn.

Once the retention period has passed, data is securely deleted or anonymised.

Mlhd may update this Privacy Policy as needed. When changes are made, the following steps will be taken.

• The update date at the top of the page will be revised accordingly.
• For significant changes, advance notice will be sent to your registered email or via SMS.
• Continued use of the site after any changes will be considered acceptance of the updated policy.

If you do not agree to the changes, you may request to close your account.

If you have any questions or concerns about this Privacy Policy, please don't hesitate to get in touch with us.

• Email: support@mlhd.im
• Response Time: Within 24–48 hours.
• Data Protection Request: Send an email to the same address with the subject "Data Request".